How We Rate

When looking for a new online casino to play at, secure is of paramount importance. That’s why you should look for sites that are legal and regulated in your jurisdiction, as well as carry licenses from globally recognised and trusted bodies such as the UK Gambling Commission and the Malta Gaming Authority.

Licensed and legal sites undergo regular audits from external organisations tasked with ensuring that everything is safe and fair, such as checking that random number generators (RNGs) are used for all non-live games. The seal of a trusted third-party audit organization is the best way to know a casino site can be trusted.

The third and final main security factor in our online casino rating process is technical security. This involves secure socket layer (SSL) technology that is used to encrypt all personal information to ensure everything is kept safe and secure. This ensure your personal and banking details are secure.

Our casino ranking process is clear. A good casino should offer a diverse portfolio of high quality games. While slots are the most common game type at online casino sites, this should only be the start of the list. We look for an array of table games and live dealer titles as well as bingo, scratchcards, keno, and more.

Jackpot games are a big boost for a casino, with huge prizes available for lucky players who land the grand prize from selected slots or table games. Another tick on our online casino checklist comes for sites that provide variety in features, this could include free spins and cascading reels for slots, and side bets and unique variants for table games.

A broad portfolio of games is all well and good, but they need to be high quality too. That’s why we look out for big name developers like Microgaming, NetEnt, Yggdrasil, and Evolution Gaming, ensuring the titles being offered are guaranteed to provide excellent entertainment for players.

The welcome offer isn’t only the first bonus you’ll find at an online casino site, it’s also usually the biggest. We like to see a strong deposit match offer, decent number of spins on excellent slots, or a combination of the two. The sites we recommend really know how to make you feel welcome.

We will pick through all the terms and conditions to ensure that any bonuses we recommend are fair on the player. Terms to look out for include wagering requirements, meaning you have to bet a certain amount before you can claim bonus winnings. Other potential terms are game validity, game weighting, ineligible payment methods, and time limits.

Welcome bonuses aren’t all that’s on offer at the best online casinos. Top sites will offer a range of ongoing promotions including free spins, deposit matches, and tournaments that can offer various prizes. Also look out for VIP or loyalty programs that offer special perks for frequent players. We seek out the very best promos as part of our online casino rating process.

The vital aspects of deposits at the top online casino sites are security, first and foremost, and then the speed of the deposit, the minimum and maximum limits, and what methods are eligible for the welcome bonus and other promotions the site has to offer to players. The sites we rate highest score high across the board.

Withdrawing funds usually takes longer than depositing, as there are processes needed to ensure everything is above board. However, how much longer it takes can differ considerably between casinos. We recommend those sites with the fastest withdrawal times, preferably one day or less.

If you’re depositing and playing with your own cash at an online casino site, you want to guarantee you’ll be protected. Trusted banking methods have security measures in place to protect you and your money. We will only rank sites that provide nothing but safe and reliable deposit and withdrawal options.

The more channels the better, but there are three main forms of customer service contact that we always look for. We like to see a live chat service, preferably 24/7 , as well as an email address and phone number for both local and international players.

While great customer supports is hugely important, it’s limited in its usefulness if it’s only in one language. The presence of customer support services in multiple languages plays a big part in how we rate online casinos.

We look for around the clock fast response times and rapid complaint resolutions from the best online casino customer service. That’s why we hold 24/7 live chat in such high regard, but a quick answer vie email or phone will score highly, too.

While an excellent mobile app is a big plus for an online gambling site, it shouldn’t be the only way to play at an online casino from your smartphone or tablet. The best sites can be accessed using the browser of your device. While some features from apps are not available via browsers, players can enjoy touchscreen controls, and top games and bonuses without having to fill space on their mobile device.

As mentioned above, a dedicated casino app is not a must for playing on the move, but it does offer several advantages compared to browser play. The interface is designed to fit smaller screens, some bonuses are exclusively available for mobile customers, and push notifications can keep you up to date with the latest promotions and games.

While some casino apps are available on lesser used operating systems, we look especially for compatibility with Android and iOS devices. To pass our online casino testing process, a casino app should provide excellent gaming options and simple access for players using both these operating systems.

In order to provide services in a country, a site must follow all the laws and licensing regulations of that specific jurisdiction. We take the time to make sure every law is followed as part of our online casino ranking process.

The review process of Online-Casinos.com favours accessibility, and that’s why extra points are given if an online casino is not only available in various countries, but also in a range of languages and providing an array of currency options. As far as we are concerned, the more people a site makes the effort to cater to, the better.

Under all regulations, online casinos have an obligation to provide responsible gambling support for players. This includes tools such as self-exclusion and deposit limits, as well as providing the phone lines and details for your local helplines.